Delivery and Return

Consumer Rights – Withdrawal – Cancellation and Return Conditions

GENERAL:

When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) as well as other applicable laws regarding the sale and delivery of the purchased products.

Shipping costs, including cargo fees, will be borne by the buyers.

Each purchased product will be delivered to the person and/or organization at the address provided by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any warranty certificate, user manual, or other documents if applicable.

In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days upon learning of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the buyer does not pay for the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

After the product is delivered, if it is determined that the credit card used by the buyer was fraudulently used by unauthorized persons and the payment for the sold product is not received by the seller from the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME DUE TO UNFORESEEABLE REASONS:

If unforeseen force majeure events occur that prevent the seller from delivering the product within the specified time, the buyer will be notified of the situation. The buyer can request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and has paid in cash, the amount will be refunded in cash within 14 days of cancellation. If the buyer has paid by credit card and cancels the order, the product amount will be refunded to the bank within 14 days of cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

Before receiving the goods/services subject to the contract, the buyer must inspect them; they should not accept any damaged or defective goods/services from the courier, such as those with dents, cracks, or torn packaging. The received goods/services will be deemed as undamaged and intact. The buyer must take care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer can exercise the right of withdrawal from the contract within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/organization at the specified address, by notifying the seller through the contact details provided below, without assuming any legal or penal responsibility and without providing any reason.

CONTACT DETAILS FOR WITHDRAWAL NOTIFICATION:

COMPANY: Moontia e-Ticaret Limited Şirketi
NAME/TITLE: Moontia e-Ticaret Limited Şirketi
ADDRESS: Cevizli Mah. Ayhan Sk. No:14 İç Kapı No:7 Maltepe/İstanbul
EMAIL: gulden@moontia.com
PHONE: 0534 258 35 35

WITHDRAWAL PERIOD:

If the purchased product is a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where performance has begun with the consumer’s approval before the end of the withdrawal period.

The costs arising from the use of the right of withdrawal are borne by the seller.

To exercise the right of withdrawal, written notification must be sent to the seller via registered mail, fax, or email within the 14 (fourteen) day period, and the product must not be used in accordance with the "Products Not Subject to Withdrawal" provisions in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to a third party or the buyer must be returned with the product. (If the invoice for the product to be returned is a corporate invoice, it must be returned along with the return invoice issued by the institution. Returns of orders issued on behalf of institutions cannot be completed without a RETURN INVOICE.)

The return form and the product to be returned must be delivered complete and undamaged, including the box, packaging, and any standard accessories, if applicable.

RETURN CONDITIONS:

The seller is obliged to refund the total amount and any documents that obligate the buyer within 10 days from the receipt of the withdrawal notification and to accept the returned goods within 20 days.

If there is a decrease in the value of the goods due to the buyer’s fault or if the return becomes impossible, the buyer is liable to compensate the seller for damages proportionate to their fault. However, the buyer is not responsible for changes and deterioration of the goods or products caused by proper use within the right of withdrawal period.

If the exercise of the right of withdrawal results in falling below the limit amount of a promotion organized by the seller, the discount amount enjoyed under the promotion will be canceled.

PRODUCTS NOT SUBJECT TO THE RIGHT OF WITHDRAWAL:

The right of withdrawal cannot be used for products that are:

Prepared according to the buyer’s request or clearly personalized and not suitable for return, such as innerwear, swimwear and bikini bottoms, makeup products, single-use items, perishable goods, or goods that are likely to expire;
Health and hygiene-related products which, once unpacked by the buyer after delivery, are not suitable for return;
Products that are mixed with other products after delivery and cannot be separated by their nature;
Periodicals such as newspapers and magazines, except those provided under a subscription agreement;
Instant performance services in electronic form or intangible goods immediately delivered to the consumer;
Audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables, if the packaging has been opened by the buyer. Additionally, the right of withdrawal cannot be used for services that have started with the consumer's approval before the withdrawal period expires.

Cosmetics and personal care products, innerwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, undamaged, and unused to be eligible for return.

DEFAULT AND LEGAL CONSEQUENCES:

If the buyer defaults on payment transactions made by credit card, they accept, declare, and undertake that they will pay interest according to the credit card agreement with the card-issuing bank and will be liable to the bank. In this case, the bank may take legal action; it may request the associated costs and attorney fees from the buyer, and in any case of default due to the buyer’s debt, the buyer accepts that they will compensate the seller for damages and losses resulting from the delayed performance of the debt.

PAYMENT AND DELIVERY:

You can make payments via Bank Transfer or EFT (Electronic Funds Transfer) to our Yapı Kredi bank account (in TL).

On our site, you can use your credit cards to make payments either in a single transaction or in installments. For online payments, the amount will be charged to your credit card at the end of the order.